Q: Why do I need to move my web site? What does web site migration involve?
A: If your present hosting provider can no longer fulfill the demands of your site, or when you undergo constant network downtime, or if you have to wait for hours for the client support staff to reply to you, it may be a clever idea to switch your provider, i.e. to transfer all the files for your sites along with your databases from your current provider to your new provider. At Wrench of the Monkey, we realize that this can often be difficult and time–consuming. For this reason, we will perform all that for you at no cost!Our professional technical team will migrate your web site content from your current hosting provider to us. Our techs have got a lot of experience with website migration and are able to handle anything – from a conventional WordPress weblog or Joomla™ CMS–powered website, to an extremely elaborate, custom–made web app.
Q: How much time will the website migration procedure take?
A: While we cannot give you a precise time window, because there are a lot of factors, including the size of the web files and databases, the physical location of the current host’s server, the complexity of your site and the current workload of our Website Migration Department, etc., we’ll give our very best to move your site within 48h, and in certain cases – within 24h (when the content is not very large).
Q: My personal privacy is crucial to me. What data do you need?
A: Yep. We will need the name of the web site that you would like us to transfer. We will also need a way to log in to your current hosting account so that we can get the content pertaining to your web site.
Q: The login details for my hosting account are delicate. How can I rely on you?
Q: Will my website be unavailable during the migration?
A: While we migrate your site, it will be available both in your web hosting account with us and in your account with your former hosting provider. As soon as the transfer is complete, we’ll make sure that everything is functioning properly and that the integrity of your data is not affected prior to notifying you that the transfer is done. Then we’ll explain to you how to move the domain name over to your web hosting account with us and how to modify your DNS records.
Q: Will my current web hosting provider need to provide any information/assistance?
A: While we migrate your web content, your web hosting provider won’t be aware of the transfer at all. We will never contact them in any way.
Q: Does it make a difference what platform my current provider is using?
A: We support all Linux–based web hosting platforms. Generally, if we can acquire access to your Control Panel, we’ll be able to transfer your site.The only platforms that we do not support are closed–source site creation platforms such as Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.