24/7 Customer Support in Web Hosting
Our Linux web hosting services include 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring about our solutions before you make an order or you are a current client and you have a question or a issue, you're able to contact us any time, including weekends and holidays. We have multiple channels to get in touch with us - a couple of telephone lines globally for your convenience as well as live chat support for pre-sales, billing and basic questions; emails as well as support tickets for more complex issues or any troubles which need more time to investigate and deal with. Unlike many other web hosting suppliers, our trouble tickets have a warranted maximum reply time of only one hour, which means that whatever the problem is, it'll be resolved timely and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We know how crucial it is to get timely assistance, particularly when your website is not running effectively for whatever reason. All of our semi-dedicated services come with 24/7 customer and tech support, thus in case something comes up, you'll be able to use several methods to contact us - phone line with a few local numbers around the world, live chat, emails and tickets. The first two methods are for billing, pre-sales and common issues, which means that if you don't have an account yet, for example, you will be able to get extra information for our solutions, or we can assist you with less difficult technical problems. The second two options are for solely technical problems or everything that's more time-consuming because it's much easier to track the conversation between you and our support team. The warranted maximum answer time for them is only one hour, the actual one - 15-20 minutes, therefore you will not need to wait for an entire day to receive support as you may have to do with various other providers.
24/7 Customer Support in VPS Web Hosting
If you've got a Virtual Private Server from our company, you can get in touch with us 24/7 for every server-related issue or forany difficulties and questions regarding the pre-installed software your server comes equipped with. In case you haven't ordered a virtual private server package yet, you're able to find out more information about our services by giving us a call or by using our live chat service. For more tech issues, you should send an e-mail or open a ticket via your billing Control Panel and you will receive assistance within no more than an hour regardless of the time of the day, even on weekends and holidays. The actual response time in most cases does not extend past half an hour. If you'd like to have assistance for third-party software, you can take advantage of the Managed Services upgrade which you can include to each VPS package and our administrators can help you with any set up or troubleshooting issue you have experienced.
24/7 Customer Support in Dedicated Servers Hosting
We know how important it is to receive well-timed support in general, let alone if you run a whole server, that's why every single dedicated server that we offer includes 24/7 support with one-hour response time guarantee whatever the issue. The service is 100 % free for all the problems with your server or the software that was installed from our administrators during the setup, which means that you'll be able to get in touch with us as many times as you'd like, even during holidays. You can either open a ticket from your billing area or you can send an e-mail message, and the actual answer time for either rarely exceeds 30 minutes since we have admins available 24-7-365. In case you need general information about our servers or you have a billing question/issue, you may also call one of the local telephone numbers we have on three different continents or you can use our live chat service and speak with an agent online. For third-party software assistance, we provide a Managed Services upgrade, that you are able to add to your server plan from your billing Control Panel.