Integrated Ticketing System in Web Hosting
With a web hosting from our company, you will never need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket while you are browsing through your website files or customizing different settings. The ticketing system is being closely monitored 24/7 by our tech support team and the response time is no more than one hour, but it rarely takes more than twenty minutes to get support. In stark contrast with certain companies, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you need and ask for info concerning any technical or billing problem. Besides, you can read a collection of informational articles, which will help you deal with the most commonly confronted issues on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our semi-dedicated services, was created with one goal in mind – that you should be able to manage everything associated with your semi-dedicated server account from one single place and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have a question or encounter a difficulty, you can touch base with our tech support team representatives on the spur of the moment without the need to sign in to a different system. You can search through your website files or check different account settings whilst posting a new ticket or reading the response to an older one. In case you’ve got a ton of tickets and you wish to track down a particular one, you can use the clever search option, which is available in the Help section of the Hepsia Control Panel. We will make sure you get an answer in no more than 60 minutes irrespective of the essence of your query or issue.