There are several ways in which you can touch base with the hosting company whose services you’re using, but the one that you will invariably find no matter which company you select is a support ticket system. This is the least complicated means of communication for different reasons. In the event that no technical support staff representative is available at the moment and they’re all engaged, a phone call may not be replied to, but a ticket will invariably be received. Also, you can copy & paste extensive bits of info without worrying about misprints, and in case a given issue requires more time to be fixed or a number of responses must be exchanged, all the information will be in the same place, so each party can always see the steps taken by the other one. The disadvantage of using tickets to contact your web hosting provider is that they are typically separate from the hosting platform, which means that if you need to provide info or to follow instructions, you will need to use no less than 2 separate admin consoles and this number may increase if you wish to manage a number of domains. Also, a lot of web hosting companies reply to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time while awaiting a response.

Integrated Ticketing System in Web Hosting

With a web hosting from our company, you will never need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can effortlessly access any support ticket while you are browsing through your website files or customizing different settings. The ticketing system is being closely monitored 24/7 by our tech support team and the response time is no more than one hour, but it rarely takes more than twenty minutes to get support. In stark contrast with certain companies, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you need and ask for info concerning any technical or billing problem. Besides, you can read a collection of informational articles, which will help you deal with the most commonly confronted issues on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our semi-dedicated services, was created with one goal in mind – that you should be able to manage everything associated with your semi-dedicated server account from one single place and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have a question or encounter a difficulty, you can touch base with our tech support team representatives on the spur of the moment without the need to sign in to a different system. You can search through your website files or check different account settings whilst posting a new ticket or reading the response to an older one. In case you’ve got a ton of tickets and you wish to track down a particular one, you can use the clever search option, which is available in the Help section of the Hepsia Control Panel. We will make sure you get an answer in no more than 60 minutes irrespective of the essence of your query or issue.