A 60–Minute Support Ticket Response Time Guarantee
All your assistance requests will be attended to in no more than sixty minutes after the support ticket or e–mail was submitted. If your case needs additional assistance from a server admin, we will forward the support ticket or the e–mail to the person on duty, without delay and we will leave a note to notify you that more time will be required for discovering the best solution. And if you take advantage of the Optional Managed Services package, all of the server administration services included there will be carried out whenever you like.
A First–Class Support Service
We will be available to you 24–7–365 to answer any queries that you may have with regard to our Web Hosting Control Panel or any of the apps that we have installed for you on the server. If you also need assistance handling server management procedures, you can check out our Optional Managed Services package, which includes data backup space, OS updates on a weekly basis, server monitoring and rebooting services, as well as installation and troubleshooting procedures
A User–Friendly Help Area
Our Web Hosting Control Panel is preinstalled for each Linux dedicated hosting server. Among its features is a very handy integrated knowledgebase that will guide you step by step on all the operations that you can carry out. Most educational articles in addition video versions that show all the actions that you can perform in a highly illustrative manner. You will find the educational articles and the video tutorials in the upper right corner of each section of the Web Hosting Control Panel.