1 hour ticket response
Quick assistance is our primary concern and that’s why we have a team of expert support engineers who are prepared to provide a rapid response to any question that you could possibly have. Just post your tech support ticket from your Web Hosting Control Panel and we will respond back to you within one hour in the worst case scenario. In fact, we work hard and aim for a twenty–minute client support ticket response time.
A First–Rate Customer Service
Our customer support team members have big experience in the Linux web hosting services realm and are practiced enough to provide a rapid answer to your problem. If, however, the matter at hand is not within the competence of a support technician, the helpdesk ticket will be sent to a programmer or administrator for further investigation.
An Easy–to–Navigate Help Section
To help you get a quick hint on how you can use a particular service, we have incorporated a truly intuitive Help section in the Web Hosting Control Panel. You can search through a rich collection of web hosting account administration articles and website management articles, have a peek at our F.A.Q. repository or check our educational video tutorials.
