One-Hour Response Guarantee in Web Hosting
Our Linux web hosting services feature a sixty-minute response time guarantee, which means that irrespective of what inquiry or problem you may have, we’ll always be there to lend a hand. As it is, it seldom takes more than 30 minutes to get a problem fixed or an enquiry answered, and this is valid for both technical and pre-sales matters. Our customer care staff members are available 24x7, even on weekends and official holidays, which goes to say that you will receive timely help at all times. We are aware of exactly how valuable time can be, so by the time we answer your e-mail or trouble ticket, we will have enquired into the issue and, if we haven’t figured out a solution, we’ll give you more info on what you have to do on your end – if the circumstances require this. With our support services, you can be certain that there will be someone to help you out instantaneously, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our help desk team representatives will be at your disposal at all times and they’ll respond to any support ticket that you submit via the hosting Control Panel within less than 60 minutes. The ticket response time is guaranteed irrespective of whether you’ve got a general inquiry in regard to your semi-dedicated server or you face a problem and you won’t have to wait even that long for most issues. Regardless of what the essence of the issue is or what time it is, we will be there to lend you a hand, as we are available night and day to deal with any billing, technical or general issue. If you get in touch with us about anything that’s within our power, we will solve it before we reply, which goes to say that you will not have to wait around for hours or days while the problem persists. If there is something that you have to do on your end, we will supply you with the needed info – what workable solutions to try, what steps to take, etc.